Booking Policy

This document is published in English only. The English text is the authoritative version and is the one that governs; no translation of it, automatic or otherwise, forms part of the agreement.

This policy covers payment, cancellation, and refunds for experiences booked directly with YURAGI. Bookings made through an OTA or other third-party platform are governed by that platform's own policy. Where an individual experience states its own terms, those terms take precedence over the general policy below.

Payment

For direct bookings, the full amount is charged at the time of booking via secure card payment, and your reservation is confirmed instantly.

Cancellation & Refunds

For experiences booked directly with YURAGI, the following applies unless a specific experience states otherwise:

  • Cancel 48 hours or more before the experience start time: full refund.
  • Cancel less than 48 hours before the start time: 100% cancellation fee (no refund).

Bookings via OTAs / third-party platforms

Experiences booked through an OTA or other third-party platform (for example Viator or GetYourGuide) are governed by that platform's payment and cancellation policy, not this page.

Questions

For any questions about a booking or cancellation, contact us at [email protected].